Collection: Service Desk Technician

Position Overview: The Tier 1 Service Desk Technician position’s primary responsibility is to provide first-level support to our employees. Additionally, this position will perform routine network systems maintenance. Work items range from desktop support to routine network administration.

Responsibilities

• Manage Help Desk tickets in a timely manner
• Respond to issues via phone, email and computer chat
• Run diagnostics to resolve reported issues
• Escalate issues to the next tier with next level of difficulty
• Install, make changes and repair computer hardware and software
• Follow up to ensure issues are resolved

Qualifications

• Flexibility to work a variety of shifts with minimal notice
• Excellent oral communication skills
• Detail-oriented to keep detailed notes on tickets
• Highly organized to keep Help desk tickets order
• Ability to diagnose and resolve basic computer technical issues

Job Type:

Full-time

Pay:

$17.00 - $19.00 per hour