Collection: New Job Posting
Job description
Position Overview: The Tier 1 Service Desk Technician position’s primary responsibility is to provide first-level support to our employees. Additionally, this position will perform routine network systems maintenance. Work items range from desktop support to routine network administration.
Responsibilities
- Manage Help Desk tickets in a timely manner
- Respond to issues via phone, email and computer chat
- Run diagnostics to resolve reported issues
- Escalate issues to the next tier with next level of difficulty
- Install, make changes and repair computer hardware and software
- Follow up to ensure issues are resolved
Qualifications
- Flexibility to work a variety of shifts with minimal notice
- Excellent oral communication skills
- Detail-oriented to keep detailed notes on tickets
- Highly organized to keep Help desk tickets order
- Ability to diagnose and resolve basic computer technical issues
Job Type:
Full-time
Pay:
$17.00 - $19.00 per hour