Collection: New Job Posting

Job description

Position Overview: The Tier 1 Service Desk Technician position’s primary responsibility is to provide first-level support to our employees. Additionally, this position will perform routine network systems maintenance. Work items range from desktop support to routine network administration.


  • Manage Help Desk tickets in a timely manner
  • Respond to issues via phone, email and computer chat
  • Run diagnostics to resolve reported issues
  • Escalate issues to the next tier with next level of difficulty
  • Install, make changes and repair computer hardware and software
  • Follow up to ensure issues are resolved


  • Flexibility to work a variety of shifts with minimal notice
  • Excellent oral communication skills
  • Detail-oriented to keep detailed notes on tickets
  • Highly organized to keep Help desk tickets order
  • Ability to diagnose and resolve basic computer technical issues

Job Type:



$17.00 - $19.00 per hour