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Retention Specialist

Job Title: Retention Specialist

Job Type: Full-Time 

Location: Sleep Geekz

Salary: Competitive with High Bonus Structure

Job Description:

We are seeking a highly motivated and results-driven Retention Specialist to join our team. As a Retention Specialist, you will be responsible for managing customer relationships, ensuring customer satisfaction, and retaining customers. Your primary task will be to take high-escalated calls and resolve customer complaints and issues promptly.

The ideal candidate will have a proven track record in retention, with the ability to get reviews removed, and a high level of task management. You will work closely with the Customer Service and Sales teams to ensure that customer needs are met, and issues are resolved in a timely and efficient manner.

Responsibilities:

  • Take high-escalated calls and resolve customer complaints and issues promptly.
  • Retain customers by providing excellent customer service and addressing their needs.
  • Manage customer relationships and ensure customer satisfaction.
  • Get reviews removed from various platforms.
  • Collaborate with the Customer Service and Sales teams to ensure a seamless customer experience.
  • Meet or exceed retention targets and objectives.
  • Utilize various retention techniques and strategies to retain customers.
  • Continuously update and maintain customer records and account information.

Requirements:

  • Minimum of 2 years of experience in retention or a similar role
  • Proven track record in retention with the ability to get reviews removed.
  • Strong customer service skills and ability to handle high-escalated calls.
  • Excellent task management skills with the ability to prioritize and multitask effectively.
  • Strong communication skills, both written and verbal
  • Ability to work independently as well as in a team environment.
  • Proficient in Microsoft Office and various CRM systems

Benefits:

We offer a competitive salary with a high bonus structure, along with benefits and PTO. You will also have the opportunity to work with a dynamic and supportive team, and the chance to grow and advance in your career.

If you are a results-driven, highly motivated, and customer-focused individual with a proven track record in retention, we encourage you to apply for this exciting opportunity.

 Pay Rate: $20.00 per hour