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Shipping & Returns

Returns Policy

Damages

If a product arrives which appears to be damaged please open the boxes to inspect the product to see if there is actual damage. If you conclude there is damage then refuse the delivery and contact our customer care 904.595.7228 right away. If the box is just torn please do not refuse the delivery before opening to see if there is damage. Please notate any visible damages or imperfections on the delivery receipt upon signing for acceptance. If you are unable to fully complete your inspection, please indicate "Subject to Inspection" on the delivery receipt or "Possible Damages". 

Mattress Exchange

You may exchange your mattress for another of equal or greater value within 120 days of purchase (bundle mattresses will be refunded actual paid value, ex: power base retail cost is $1000 you pay $1100 your mattress exchange value is $100) Mattresses must have the original law tag attached and in new, sanitary condition with no stains, tears, burns or any other imperfections caused after delivery. (Limited to one exchange per purchase) *Adjustable bases are non-returnable. 

If you need to exchange an item, please Contact Us 904.595.7228 with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We offer free shipping for most products and most destinations within the United States. If you live in Alaska, Hawaii, or other destinations that require air or ferry shipping, please contact us for a shipping quote.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.


In the event that we charge shipping, note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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